In this Titan Talk, Cathy explored how friction can quietly impact organizations by creating customer frustration, slowing operations, and limiting revenue growth. The session highlighted how C-suite leaders can identify hidden friction points across customer, internal, and vendor processes and take action to improve efficiency, enhance customer experience, and drive measurable gains in Net Operating Income (NOI).
Titan Talks - The Hidden Cost of Friction: Unlocking Revenue Across Your Business
Published on June 24, 2026
Thank you to the Titan 100 national communityfor attending to an exclusive Titan Talk on June 23rd, at 11am ET, featuring Cathy Lockyer Moulton, President of Thomas Wynne, LP and a 2025 Philadelphia Titan 100 - 2nd Year Honoree.
Thank you to everyone who joined us for this powerful session! Stay tuned for more opportunities to learn and grow with your Titan community.
To access the recording and whitepaper, please click here.
